Responsible Gaming
1. General
At Jokabet, we support the principles of responsible gaming. Online casinos are meant to be fun, and most users treat the game as such. However, we understand that some players may have difficulties with control. If you feel that you are spending more money or time than you had planned, we offer tools to help you maintain control of your game.
2. Access to the Game is for Adults Only
Players under the age of 18 are prohibited from opening an account and betting. If we discover that an account has been registered by a minor, it will be blocked immediately.
To protect minors, we recommend:
- Do not share your login details with other people;
- Do not save your password in your browser;
- Do not give children access to bank cards;
- Install parental controls on your device if it is used by minors (e.g. CyberPatrol, Net Nanny, GamBlock, etc.).
3. Problem Gambling Behavior
Like other forms of recreational activity, gambling can be addictive. Sometimes gambling becomes a way to escape from problems or a way to cope. Symptoms aren’t always money-related — it can be a loss of control, ignoring consequences, or hiding behaviors. It’s important to recognize the signs in time and seek help.
4. How to Know You are at Risk
Here are some simple rules to help you keep control of your gambling:
- Gambling is fun, not a way to make money.
- Never try to win back after a loss.
- Set a limit on the amount you can gamble and stick to it.
- Don’t gamble under the influence of alcohol, stress or fatigue.
- Keep track of the time you spend on the site.
- Take breaks.
- Determine a budget for yourself in advance.
- Play for fun only.
Take a short test for signs of addiction at begambleaware.org/gambling-problems/do-i-have-a-gambling-problem.
5. Our Tools
On the Jokabet website, you can set up limits on amounts and time. These features will help you control your spending and keep your game safe.
5.1 Top-up Limits
You can set a daily, weekly or monthly limit on top-ups. This can be done under “My Account” — “Responsible Play”. If you want to increase the limit, the change will only take effect after 24 hours. Decreasing the limit is immediate.
5.2 Daily Limit
This limit takes into account deposits made in the last 24 hours. For example, if the limit is €20 and you have already topped up your account with this amount, the next opportunity to top up will appear in 24 hours.
5.3 Weekly Limit
Top-ups for the last 168 hours are taken into account. Works on the same principle as the daily limit. If the weekly limit is less than the daily limit, the daily limit is automatically deleted.
5.4 Monthly Limit
Works for 720 hours (30 days). If you set a monthly limit less than the current daily or weekly limits — they will be deleted. If the monthly limit is higher — the maximum value will take effect.
If you need help setting limits, contact support.
6. Activity History
You can view all your bets, deposits and the duration of your gaming sessions in your personal account. This will help you track your behavior and monitor your activity.
7. Customer Support
Our support staff is trained in the principles of responsible gaming. They are ready to tell you about available self-monitoring features and refer you to specialized organizations if necessary.
8. Self-exclusion
If you feel that your game is getting out of control, you can block access to your account temporarily or permanently. To do this, contact support and select the “Permanent Self-Exclusion” option or specify the desired lockout period.
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