Privacy Policy

Jokabet cares about your privacy and the protection of personal data. On this page we explain what information we collect, why we collect it, and how we use it. The policy is valid from 01.04.2023 and may be updated, which we will notify you in advance. If you have any questions, you can always contact our Data Protection Officer at the contact email address.

We respect your personal information and strive to be transparent in how it is used. Your data is only used for service provision, site operation and security purposes. We will never share your data without a good reason. All employees receive data protection training and are required to comply with internal policies.

We collect data when you register, use the site and when you verify your account:

• Full name, date of birth, address, phone number and e-mail;
• Account login data (login and password);
• Documents for identity and address verification;
• Payment details and transaction information;
• Site activity data (including IP, device, browser and cookies);
• Information from public sources (such as social media).

Occasionally we may also collect data related to gaming addiction to help ensure safe gaming.

We use information to:

• Creating and maintaining an account;
• Making payments;
• Sending notifications and updates;
• Fulfilling legal obligations;
• Improving the quality of service;
• Personalizing content and marketing;
• Security checks and fraud prevention;
• Compliance with KYC and AML procedures.

Legal grounds: fulfilling the contract, complying with the law, protecting our interests and your consent if required.

We may share your data with:

• To public authorities where required;
• Payment and technical providers who help us provide services;
• To legal advisors, auditors and analytics companies;
• In the event of a business sale or transfer;
• During audits and in the event of self-exclusion at the request of regulators;
• We do not share your data for third party advertising.

We keep your data for as long as necessary to fulfill the purposes of:

• While you are using the website;
• To comply with laws;
• To resolve disputes;
• To protect our rights.

When the data is no longer needed, we securely delete it.

You can:

• Recognize what data we store;
• Correct inaccurate data;
• Delete data (where permitted by law);
• Restrict processing;
• Receive the data in a convenient way;
• Object to processing (including marketing);
• Withdraw consent at any time;
• File a complaint with a supervisory authority.

To exercise rights – contact our support team or data protection officer.

We use robust security measures:

• Encrypt payment data;
• Conduct regular security tests;
• Utilize monitoring systems;
• We check for suspicious activity;
• We have a dedicated fraud department.

If you have any doubts about activity in your account, contact us as soon as possible.

If you believe your data is being processed in breach of the law, then write to our Data Protection Officer. If you are not satisfied with the response, you can contact the data protection authority in your country.

The policy is subject to change. We will notify you of significant changes, including by e-mail. By continuing to use the site, you agree to the current version of the document. You may delete your account at any time if you do not agree with the changes.

You are obliged to provide only accurate information and to update it in a timely manner. If you provide false information or violate policy, we may refuse registration, block or delete your account without notice.