By creating an account, placing a bet, or using our services, you agree to these Terms and to all policies referenced here. If you do not agree, you must stop using the platform.

Eligibility and registration

• You must be at least 18 years old and legally allowed to participate in betting in the United Kingdom.
• You must not use VPNs, proxies, or any tools that mask your location. You may hold only one account.
• During registration and at any time thereafter, we may require identity and age verification. Unverified or incomplete profiles may be limited or suspended.

Your account and verification

• Keep login details secure and update your information so it remains accurate and complete.
• We may request documents for KYC and source of funds or source of wealth checks. Failure to provide satisfactory evidence may lead to restrictions or closure.
• You are responsible for all activity and bets placed through your credentials.

Changes to these Terms

• We may update these Terms to reflect legal, regulatory, or operational changes.
• Material changes will be communicated in advance where practicable. Continued use after the effective date means you accept the updated terms.

Acceptable use

• Use the platform for lawful betting only. Do not attempt to manipulate odds, markets, bonuses, or software.
• Do not engage in collusion, arbitrage based on technical faults, scraping, or automated bet placement.
• We may suspend or close accounts that breach these rules.

Intellectual property and content

• All site and app content, code, and data are protected by intellectual property laws. You may not copy, distribute, or modify any content without permission.
• Third-party data such as event information, live scores, and odds feeds remain the property of their respective owners.

Promotions and bonuses

• Promotions, bonus credit, free bets, or other offers are subject to specific terms shown at the time of the offer.
• Wagering requirements, time limits, and market restrictions may apply. Bonus abuse, multiple account use, or misrepresentation may result in bonus removal and account action.

Liability limits

• We do not accept liability for losses arising from failures of telecommunications, device issues, or third-party data errors beyond our reasonable control.
• Nothing in these Terms limits liability for fraud or for death or personal injury caused by negligence. Your statutory rights are not affected.

Complaints and dispute resolution

• Contact Customer Support first and provide all relevant details. We aim to resolve complaints promptly and fairly.
• If a dispute remains unresolved after our internal process, you may escalate it to an approved alternative dispute resolution body, as required by UK regulation.

Governing law

• For users in the United Kingdom, these Terms are governed by the laws of England and Wales. The courts of England and Wales have non-exclusive jurisdiction.

Joka Bet reserves the right to refuse service where use would be unlawful or contrary to these Terms.

These rules govern how bets are offered, accepted, settled, and paid.

Eligibility to place bets

• You must have a verified account, be 18 or over, and be located in the United Kingdom when placing a bet.
• Self-excluded or time-out accounts cannot place bets until the exclusion or break ends.
• Your balance must cover the stake and any applicable fees shown at checkout.

Bet acceptance

• A bet is accepted when it receives a unique transaction ID in your bet history. Pending or processing status means it is not yet accepted.
• We may refuse or limit stakes, or close markets, at our discretion for risk or integrity reasons.
• Odds and markets may change prior to acceptance. Bets accepted at confirmed odds stand subject to these rules.

Minimum and maximum stakes

• Minimum and maximum stakes, as well as market or event limits, are displayed on site or in the app and may vary by sport, market, or time.
• We may set account-level limits for responsible gambling or risk control.

Settlement and calculation of wins and losses

• Bets are settled on the official result as published by the relevant governing body for the event.
• If a market outcome is unambiguously determined before an abandonment, bets on that market stand. Otherwise, the bet may be void and the stake returned.
• Dead heat rules apply proportionally to stakes and returns where there are multiple joint winners.
• Payouts are credited to your account balance once settlement is completed.

Errors and palpable pricing

• If a bet is accepted at an obviously incorrect price, line, or market due to human or system error, we may void the bet or settle it at the correct odds that should reasonably have been available.

Restrictions on betting

• Syndicate betting, collusion, and use of automated systems are prohibited.
• Integrity threats, misuse of inside information, or violation of sports rules may result in voiding bets and account action.

Cancellations and voids

• You cannot cancel a bet after acceptance.
• If an event is postponed or abandoned, affected bets are handled according to the specific market rules shown in the bet slip or rules pages. Where no rule exists, bets may be void.

Cash out and partial cash out

• Cash out is optional and not guaranteed. Availability depends on the market, event, and system availability.
• Quotes provided for cash out are not odds and may change or be withdrawn before confirmation.

These rules cover deposits, withdrawals, fees, and verification for your account.

Funding your account

• Accepted methods include debit cards, bank transfer, and approved e-wallets listed in the cashier. Credit cards are not allowed for UK customers.
• Minimum and maximum deposit limits are displayed in the cashier and may vary by method. We do not charge deposit fees, but your bank or provider may.
• Funds are credited when we receive authorisation from your payment provider.

Withdrawals

• Withdrawals are paid to the original payment method where possible, subject to anti-fraud and regulatory requirements.
• We process requests as soon as practicable once checks are complete. Method-specific timeframes are shown in the cashier.
• We do not charge withdrawal fees. Third-party fees or currency conversion charges may apply.
• For UK accounts, withdrawal reversal is not offered.

Verification and security checks

• Before your first withdrawal and at any time thereafter, we may complete identity, age, address, and source of funds or wealth checks.
• We may request documents such as photo ID, proof of address, payment method statements, payslips, bank statements, or other relevant evidence.

Transaction restrictions and monitoring

• We may set daily, weekly, or monthly transaction limits for responsible gambling or security.
• Transactions may be delayed or declined to prevent fraud, money laundering, or unauthorised use.

Cancellations and chargebacks

• We may void bets, cancel transactions, or freeze funds where payment is charged back, unauthorised, or fraudulent.
• Suspicious or unlawful activity may be reported to relevant authorities and may lead to account closure.

Contact Support if you need help understanding limits, fees shown by your provider, or timeframes published in the cashier. Joka Bet may amend available methods to comply with legal and risk requirements.

We are committed to safer gambling and encourage you to use control tools and to bet within your means.

Player protection tools

• Deposit, loss, and stake limits: set daily, weekly, or monthly caps in your account settings.
• Time-outs: take a short break for 24 hours up to 6 weeks.
• Self-exclusion: exclude yourself for at least 6 months or longer. Multi-operator self-exclusion via the national scheme (GAMSTOP) is available for eligible Great Britain customers.
• Reality checks and session reminders: receive periodic alerts on time spent.
• Product blocks: restrict access to selected products or services.

Interactions and safeguards

• We may contact you or apply account limits if we identify risk markers of harm.
• You should read help materials and use limits before placing bets or accepting a bonus.

Support and advice in the United Kingdom

• BeGambleAware: begambleaware.org
• GamCare: gamcare.org.uk and National Gambling Helpline 0808 8020 133
• NHS gambling support: nhs.uk/live-well/addiction-support/
• Gamban device blocking: gamban.com

If you share a device or household, consider device-level blocks and account passwords to prevent unauthorised use by others under 18.

We maintain policies to prevent money laundering and terrorist financing in line with applicable UK laws and guidance.

Legal obligations

• Measures align with the Proceeds of Crime Act 2002, the Money Laundering Regulations 2017, and relevant supervision and guidance.
• We conduct customer due diligence, ongoing monitoring, and enhanced due diligence where risk warrants it.

KYC and ongoing monitoring

• We verify identity, age, and address, and may assess source of funds or wealth to ensure activity aligns with your profile.
• We screen against sanctions and may assess politically exposed person status.
• Transactions are monitored for unusual patterns, rapid cycling of funds, third-party payments, and activity inconsistent with your stated profile.

Suspicious activity and consequences

• We may pause or block transactions, freeze funds, or restrict your account while we complete checks.
• Where required, we will submit suspicious activity reports to the relevant authority. You will not be informed where tipping off rules apply.
• Breaches of these rules may result in voided bets, account closure, and forfeiture or return of funds as required by law.

Joka Bet may decline or limit services where adequate due diligence cannot be completed.

This section explains how personal data is collected and used, and your rights under UK data protection law.

Data we collect

• Registration and account details: name, date of birth, address, email, phone, credentials.
• Verification data: identity documents, proofs of address, payment verification, source of funds evidence.
• Usage and technical data: device identifiers, IP address, location, logs, preferences, interactions, and event or betting history.
• Financial data: deposits, withdrawals, payment instrument details processed by secure providers.
• Marketing preferences and communications.

How we use your data

• To provide services, take and settle bets, manage your account, and deliver bonuses you accept.
• To verify identity, meet legal and AML obligations, detect fraud, and ensure responsible gambling.
• To improve products, personalise content, and support customer service.
• To send service messages and, if you opt in, marketing communications. You can change preferences at any time.

Lawful bases

• Performance of a contract, legal obligation, legitimate interests, and consent where required.

Disclosures and transfers

• We share data with payment processors, identity verification providers, risk and analytics partners, and regulators where required.
• If data is transferred outside the UK, appropriate safeguards such as standard contractual clauses are applied.

Retention

• We retain data only as long as needed for the purposes above and to meet legal and regulatory record-keeping requirements.

Your rights

• You may request access, rectification, erasure, restriction, portability, and object to certain processing.
• You can withdraw consent for marketing at any time.
• You can complain to the Information Commissioner’s Office at ico.org.uk. Please contact us first so we can address your concerns.

Cookies and similar technologies

• Cookies help us run the site, measure performance, and personalise content. Manage preferences in your browser or account settings. Some cookies are necessary for core functions.

Contact our Privacy team through the channels listed on the website if you wish to exercise your rights or read more about our data practices.

We apply technical and organisational measures to protect your account, data, and transactions.

Technical safeguards

• Transport encryption using modern TLS protocols for data in transit.
• Encryption and access controls for sensitive data at rest.
• Network segregation, firewalls, and intrusion detection and prevention tools.
• Regular security testing, patching, and vulnerability management.

Account protections

• Strong password requirements and optional two-factor authentication.
• Login alerts, session timeouts, and device monitoring to reduce unauthorised use.

Payments and fraud controls

• Card data handled by PCI DSS compliant processors. We monitor transactions for fraud and account misuse.

Your responsibilities

• Keep credentials secret, use unique passwords, enable two-factor authentication, and log out after use.
• Notify Support immediately if you suspect unauthorised access or observe unusual activity.

Joka Bet reviews security practices regularly and may update controls to address emerging risks.