Joka Bet collects and processes personal information to operate the online services safely and lawfully for users in the United Kingdom.

Personal data that may be collected:

• Identification and age verification data: name, date of birth, address, nationality, and verification documents.
• Contact details: email address, phone number, correspondence.
• Account information: username, settings, responsible gambling preferences, self-exclusion status.
• Transaction and gameplay records: deposits, withdrawals, bets, wins/losses, bonus usage.
• Technical and device data: IP address, browser, operating system, log data, cookies, and approximate location.
• Risk and compliance checks: sanctions and politically exposed person screening results, fraud indicators.

Why this information is collected:

• To create and manage the account and provide requested services.
• To verify identity and age, prevent fraud, and meet anti-money laundering duties.
• To process payments and resolve billing issues.
• To support responsible gambling measures and customer support.
• To improve websites, fix issues, and perform analytics.
• To meet legal obligations and regulatory reporting.

Protection measures:

• Encryption in transit (TLS) and at rest where appropriate.
• Access controls, multi-factor authentication for staff, and least-privilege policies.
• Network monitoring, logging, and vulnerability management.
• Staff training, confidentiality agreements, and background checks where appropriate.
• Supplier due diligence and data processing agreements.
• Incident response procedures and regular policy reviews.

User rights under UK GDPR:

• Access to personal data and a copy of the information.
• Correction of inaccurate or incomplete data.
• Deletion in applicable cases.
• Restriction or objection to certain processing.
• Data portability for information provided by the user.
• Withdrawal of consent at any time for processing based on consent.
• The right to complain to the Information Commissioner’s Office (ICO).

Compliance: Processing follows the UK GDPR, the Data Protection Act 2018, the Gambling Commission’s Licence Conditions and Codes of Practice, and applicable anti-money laundering regulations.

Joka Bet uses personal data for lawful, fair, and transparent purposes:

• Account servicing: registration, authentication, account management, and customer support (contract).
• Payments: deposits, withdrawals, chargebacks, and billing queries (contract and legal obligation).
• Security and fraud prevention: identity checks, security monitoring, and risk scoring (legal obligation and legitimate interests).
• Responsible gambling: limits, self-exclusion, affordability and safer gambling interventions (legal obligation and public interest in regulatory compliance).
• Service improvement: troubleshooting, analytics, and performance measurement for websites and apps (legitimate interests).
• Personalisation: preferences, language, and content settings (legitimate interests or consent where required).
• Marketing: email, SMS, and on-site messages where the user has given consent or where permitted by law. Users can opt out at any time.
• Legal and regulatory requirements: responding to regulators, law enforcement, and audits (legal obligation).

The operator does not sell personal data. Processing is minimised to what is necessary, and decisions with legal or significant effects are reviewed by trained staff where required by law.

Users can view and update many account details in profile settings. Requests to access, correct, delete, restrict, or port personal data can be made through the support channels shown on the websites. Verification may be required to protect the user’s information.

Procedure and timelines:

• The operator aims to respond within one month of receiving a complete request.
• If the request is complex or numerous, the response may take longer; the user will be informed of the reason and timeline.
• Corrections will be made where data is inaccurate.
• Deletion requests will be honoured where permitted; retention may still apply for anti-money laundering, tax, or regulatory reasons.

By using Joka Bet, the user consents to necessary security checks, identity verification, and the processing of payment data by authorised payment providers for the purpose of completing transactions and preventing fraud.

The services are intended for users aged 18 and over only. The operator cannot confirm a person’s age without appropriate documents and may require verification at registration or later.

If a minor’s personal data is discovered, the account will be closed and the information will be deleted where permitted by law. A parent or legal guardian may contact the support channels listed on the websites to request deletion and provide proof of relationship and identity. Families are encouraged to use device-level parental controls to limit access to gambling content.

Personal data may be processed in the United Kingdom, the European Economic Area, and other countries where partners and service providers operate. Transfers rely on adequacy regulations or appropriate safeguards such as the UK International Data Transfer Agreement or the UK Addendum to the EU Standard Contractual Clauses, together with technical and organisational measures.

All partners are bound by confidentiality and data processing terms. Use of the site signifies consent to such transfers where consent is the applicable lawful basis, and continued use acknowledges that information may be processed abroad for the purposes described in this policy.

This section explains that disclaimers in this policy may clarify, limit, or extend how the rules apply in certain circumstances, without reducing statutory rights under UK law. The disclaimer becomes effective when the user accepts the policy by signature, affirmative acceptance during registration, or accession through continued use of the services. Where terms conflict with mandatory legal requirements, the legal requirements prevail.

Cookies are small text files placed on a device by websites to store information about a user’s session and preferences. They are used for statistics, behaviour analysis, personalisation, and site improvement.

• Categories: strictly necessary, performance, functional, and advertising cookies.
• Legal basis: consent for non-essential cookies; strictly necessary cookies operate to deliver requested services.
• Retention: cookies are typically stored for up to 1 year, after which they expire or are refreshed if the user returns.
• Control: cookie settings are available on the website to manage consent and preferences at any time.

Using Joka Bet signifies full acceptance of this Privacy Policy. The current version published on the websites prevails over any prior versions. Updates may be made to reflect changes in law, services, or technology. Material changes will be highlighted on the site or communicated by available contact methods, and continued use after updates indicates acceptance.

Personal data may be shared with third parties when required by law, to resolve disputes, or to perform agreements. Typical recipients include payment processors and banks, identity verification and anti-fraud providers, analytics services, cloud hosting, marketing providers (for consented communications), auditors, regulators, law enforcement, and alternative dispute resolution bodies.

Where a full list of processors is not available on the websites, the operator will inform users of the purpose and scope of sharing where required. Providing data constitutes consent where consent is the lawful basis; otherwise, sharing relies on contract, legitimate interests, or legal obligation. Some third parties act as independent controllers and have their own privacy policies.

The site may contain links to third-party websites or services. Those websites have their own privacy policies and security practices. The operator is not responsible for how external sites collect, use, or protect information. Users should review the privacy notices of any external site before providing personal data.